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November 2019
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Aerden [userpic]
Computer Exasperation

Computer: For the last couple of days, I have been unable to copy and paste from Yahoo Email into Word. I clicked on the little error message last night and saw that I needed to update Word--I needed to install Office 2003 SP #2. This was a 60,000+ KB file or collection of files. I proceeded to download the thing. With about 14,000 KB to go, it crapped out on me. I decided to go to bed and try again today.

Today, I tried again. Happily--the one occasion of happiness in this story--I didn't have to re-download the entire 60,000 KB; I only had to download the remainder. Cool beans! I t finished downloading in less than an hour, and I began the installation process.

About 3/4 of the way through installation, I got another error message telling me to insert the Word 2002 disk. I don't have a Word 2002 disk; Word 2002 was pre-installed on my computer. I have to press Cancel to make the message box go away. However, the Updates site informes me that Office 2003 SP #2 and something else were successfully installed; only Office 2003 SP #3 was not. I restarted the computer as instructed, but there is no change in the way Word is behaving. I still can't copy and paste from Yahoo Mail into Word. I haven't a clue why.

I am not particularly willing to shell out $$$ to buy a disk of Word 2002 when I already own the program, just to get one file.

I apparently also need to upload some sort of XP service pack, which is 67,000+ KB. Joy!

In the meantime, I am about ready to tear my hair out. If it's going to tell me to update, the least it could do is ALLOW me to update!

Current Mood: pissed offpissed off

Mel--If this were just my computer, I'd have done that ages ago. I'm working on convincing my husband to let me do it. He has disks of all his computer games, so all he would have to back up would be his documents. Though I fear restoring the system would mean we would lose all of the service packs we've already downloaded. *bleah* But still, worth it.


Actually, you can System Restore to any point. Like ... last Friday. It just returns the situation to what it was before you did an update - it doesn't clear out your files (unless you downloaded them since then).

There's an article on it here: http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

It got me out of trouble once when Microsoft released a duff patch that conflicted with my printer. I just system restored to the day before I downloaded the patch, and then sat it out until they released an improved patch.

Mel--That sounds good! Thank you!